NPWT Customer Care Coordinator
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Job Description
Customer Care Coordinator for InfuSystem managing patient accounts and order processing. Servicing customer needs while ensuring accurate management of supplies and clinical support.
Responsibilities:
- Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts
- Qualifying new clients by reviewing patient orders and clinical notes
- Reviewing patient paperwork to ensure it is complete and accurate
- Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies
- Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs
- Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable
- Ordering home wound care supplies to be delivered to patients
- Monitoring usage of supplies and other consumables at the account
- Processing customer and patient orders
- Handling customer and patient complaints
- Producing and submitting reports as requested by Management
- Processing documents in fax server as required
- Answering phones as required
- Other duties as assigned
Requirements:
- Associates degree (AA) related field or equivalent combination of education and experience
- Previous work experience with Negative Pressure Wound Therapy preferred
- Strong work ethic
- Sound judgment
- Proven written and verbal communication skills
- Natural curiosity to pursue issues and increase expertise
- Pursue and design innovative analytical performance metrics
- The courage to promote and defend ideas and analyses
- Passionate about InfuSystem and serving customers and patients
- Strives to make an impact on improving our business processes and results
- Exemplary honesty and integrity
- Ability to collaborate effectively and work selflessly as part of a team
- Knowledge of Medicare DME Guidelines is a plus
Benefits:
- Health plan options that include an employer contribution
- Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Dental and Vision premiums covered by InfuSystem
- 401(k) with a specified Company Match
- Life Insurance, STD & LTD
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Paid Parental Leave
- Employee Assistance Program
- Competitive Pay
- Direct Deposit
- Employee Referral Bonus
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