Observability Engineer
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Job Description
Observability Engineer designing and managing monitoring solutions at PCI Pharma Services. Leading migration efforts to improve incident detection and operational visibility across environments.
Responsibilities:
- Lead the enterprise-wide migration from SolarWinds to Dynatrace, including architecture design, agent deployment, and dashboard development
- Design and implement comprehensive monitoring coverage for servers, network devices, applications, databases, and cloud resources across 16 global sites
- Develop custom dashboards, alerts, and automated remediation workflows aligned with operational KPIs
- Establish baseline metrics and anomaly detection rules for proactive incident identification
- Integrate observability platform with ServiceNow for automated incident creation and enrichment
- Configure monitoring for IT/OT environments including manufacturing systems, SCADA, and industrial control systems
- Implement synthetic monitoring for critical business applications and user experience tracking
- Design log aggregation and correlation strategies for security event monitoring in coordination with SECURE team
- Create runbooks and standard operating procedures for alert response and escalation
- Provide 24x7 monitoring strategy and coordinate with global follow-the-sun operations team
- Integrate backup monitoring via Veeam reporting and alerting for RPO/RTO compliance visibility
- Optimize monitoring costs through efficient data retention policies and license management
- Train operations staff on platform usage, dashboard interpretation, and alert response procedures
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in infrastructure monitoring and observability
- Hands-on experience with Dynatrace including OneAgent deployment, Davis AI, and dashboard development
- Strong experience with SolarWinds (NPM, SAM, VMAN) for migration planning
- Proficiency in monitoring network infrastructure (Cisco switches, routers, firewalls)
- Experience monitoring VMware vSphere environments
- Knowledge of cloud monitoring for Azure and AWS workloads
- Strong scripting skills (PowerShell, Python, Bash) for automation
- Understanding of SNMP, WMI, API-based monitoring approaches
- Experience with log management and SIEM integration
Benefits:
- Equal Opportunity/Affirmative Action Employer
- Quality and operational excellence
- Industry-leading customer experience
- Fair and competitive rewards program
- Professional development opportunities
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