Onboarding Team Manager
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Job Description
Onboarding Team Manager leading client transitions onto NetCov’s managed IT and cybersecurity platform. Managing specialists, integrations, project delivery, escalations, and client success.
Responsibilities:
- Develop and implement standardized onboarding processes and best practices
- Coordinate cross-functional teams for efficient client onboarding
- Continuously improve onboarding procedures based on feedback and metrics
- Ensure onboarding projects are completed on time and within scope
- Lead, mentor, and develop a team of onboarding specialists
- Conduct regular performance evaluations and provide constructive feedback
- Identify skill gaps and implement training programs
- Foster a culture of continuous improvement and customer-first mindset
- Serve as primary point of contact for high-profile client onboarding projects
- Build and maintain relationships with new clients
- Collaborate with account managers on post-onboarding handoffs
- Address escalations and resolve complex onboarding issues
- Oversee planning and execution of client onboarding projects
- Develop project timelines, resource allocation plans, and risk mitigation strategies
- Monitor project progress and adherence to timelines and budgets
- Coordinate departmental resources and expertise
- Oversee integration of client systems and data into NetCov's managed services platform
- Ensure documentation of client environments and configurations
- Collaborate with engineering on technical challenges
- Track service offerings and technology stack for smooth integration
- Establish and track KPIs for the infrastructure team
- Implement data-driven decision-making to improve team efficiency and effectiveness
- Ensure timely project delivery and SLA adherence
- Drive continuous improvement in team performance and client satisfaction
- Perform other duties as assigned
Requirements:
- 7+ years of experience in IT infrastructure management
- At least 3 years in a management role
- Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems
- Proven experience managing cloud migration projects
- Excellent understanding of IT service management principles and best practices
- Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile)
- Excellent communication, interpersonal, and client relationship management skills
- Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are a plus
Benefits:
- Competitive base salary plus performance-based incentives and commissions
- Access to continuous training
- Career development opportunities
- Opportunities for advancement within a rapidly growing company
- Collaborative culture
- Occasional travel for on-site meetings
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