Onboarding Technician
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Job Description
Onboarding Technician facilitating customer setups for Lavu’s restaurant POS system. Managing digital menus, hardware installations, and ensuring seamless customer experiences during onboarding.
Responsibilities:
- Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff.
- Build and configure digital menus based on client needs and specifications.
- Guide customers through hardware setup, troubleshooting as needed.
- Use a project-based approach to ensure customers meet onboarding milestones and deadlines.
- Manage multiple clients at different onboarding stages, each with unique requirements.
- Quickly learn Lavu’s product and systems; provide basic support and insight to customers.
- Proactively solve problems and help customers get the most from their hardware and software.
- Advise on hardware configurations and recommend additional products or services as needed.
- Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.
Requirements:
- 2+ years of customer service experience (hospitality experience preferred)
- 1+ year of project management, onboarding, or technical support experience
- Tech savvy and a strong problem solver; able to troubleshoot common setup issues
- Restaurant POS experience is a plus
- HubSpot or similar CRM experience is a plus, but not required
- Professional, detail-oriented, and able to work independently
- Committed to ongoing learning and product mastery
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