Onboarding Technician
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Job Description
Onboarding Technician at Nextiva assisting new customers with initial phone system setup and training. Evaluating network compatibility and ensuring service quality for excellent customer experience.
Responsibilities:
- Assisting new customers with initial setup of their phone system accounts
- Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
- Evaluating network to confirm compatibility and quality of service
- Configuring accounts promptly with accurate attention to detail
- Testing of call flow, devices and features to ensure configuration is accurate
- Embodying personal ownership and a sense of timeliness on every call or project
- Meeting and exceeding a set of daily performance metrics to ensure success
Requirements:
- Proficient English (both written and oral)
- Experience in customer-facing role
- Strong Problem-solving skills
- Strong communication skills and attention to detail
- Strong Active listening skills
- Excellent time management skills
- Ability to regularly work a night-shift schedule aligned to U.S. business hours (Mon-Fri between 4:00pm - 3:00am Kyiv time)
Benefits:
- Comprehensive medical coverage, individual limit on exclusions and dental care
- Life, disability, traumatic injuries and critical diseases insurance
- PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
- Employee Assistance Program and wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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