Online Sales Manager
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Job Description
Online Sales Manager maximizing customer experience through website tools and incoming leads. Coordinating with onsite sales teams to convert leads into sales opportunities.
Responsibilities:
- Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.
- Manage all incoming calls leads with a sense of urgency and speed to lead.
- Meet or exceed monthly sales contribution commitment.
- Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
- Determine customers, motivation, timeframe, and ability and document in Salesforce.
- Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
- Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
- Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
- Maintain an understanding of Mortgage Lending Basics.
- Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
- Follow-up with outbound prospecting with new and existing leads.
- Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
- Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
- Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
- Maintain and submit weekly/monthly reports.
- Perform other duties as assigned.
Requirements:
- Must have active Real Estate license
- Minimum 3 years onsite and or online selling experience is encouraged
- Weekday and weekend availability
- Customer service oriented and personable
- Proven email, text, video message, and phone communication skills
- Sales contact management database experience
- Solid organizational, planning and managing skills
- An ability to maintain focus while working in an unstructured environment without daily supervision
- Must have a private workspace free from noise and distraction
- High Speed Internet with a proper workstation to support required computer equipment
- Ability to balance multiple tasks and manage time
- Must be able to learn and follow a proven sales process
- Persistent and Consistent
- Proficient in Microsoft Office Applications
Benefits:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
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