Operations Analyst
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Job Description
Operations Analyst driving operational excellence as part of a global team for Stanley Black & Decker. Implementing SOPs and conducting financial analysis for operational improvements.
Responsibilities:
- Designing and implementing standard operating procedures (SOPs) to improve productivity across the division.
- Supporting the planning and execution of projects and strategic initiatives.
- Delivering training and guidance to team members on operational processes and best practices.
- Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.
- Enhancing internal and partner training programs by refining procedures, tools, and best practices.
- Conducting financial analysis and preparing regular reports.
- Managing and optimizing order processing and fulfillment.
Requirements:
- 3–5 years of experience in customer service or operations roles.
- Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.
- Experience with SAP/TCIC systems.
- Strong analytical skills to identify process gaps and drive improvements.
- Willingness to travel up to 20% as required.
Benefits:
- Medical, dental, life, vision, wellness program, disability
- 401(k)
- Employee Stock Purchase Plan
- Paid time off
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
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