Operations Support Analyst
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Job Description
Operations Support Analyst providing client issue resolutions with technology and process expertise in healthcare. Collaborating with internal teams to enhance client support and product testing.
Responsibilities:
- Providing resolution to client issues that require in-depth knowledge of technology, platform, products, and/or processes
- Interacting with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues
- Supporting the creation of internal and external client support documentation as needed
- Analyzing and completing timely reporting for payers or product teams ad hoc or on a scheduled basis
- Testing new products, user acceptance testing, and new payer operational readiness tasks as needed
Requirements:
- Over 23 years of experience in a support role within the healthcare space (payer or provider)
- Bachelor's degree in a healthcare-related field highly preferred
- Strong knowledge of EDI transactions and X12
- Strong analytical skills
- Solid understanding of computer operations and technical troubleshooting
- B2B experience
- Familiarity with APIs
- Experience collaborating with technical teams such as Engineering and Product
- Experience with Salesforce, Jira, Power BI, and Excel
Benefits:
- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare benefits
- Vision benefits
- Dental benefits
- 401k match program from day one
- Unlimited PTO for salaried associates + 9 paid holidays
- 19 days of PTO for hourly associates with the same holiday benefits
- Reimbursement for gym memberships, racing events, weight management programs, etc.
- Education reimbursement
- Paid Parental Leave for both moms and dads
- Opportunities for community volunteering and engagement
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