Operations Trainer
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Job Description
Operations Trainer responsible for virtual training in operational functions at Point C, a healthcare TPA. Supports curriculum development and training content maintenance for staff consistency.
Responsibilities:
- Design, develop, and deliver virtual training programs for new and existing staff across Operations.
- Train employees using established claims systems, processes, and procedural documentation.
- Inspire, coach, and motivate employees to achieve performance and quality goals.
- Identify training needs and develop appropriate curriculum and learning tools.
- Communicate training progress and outcomes to leadership in a timely and clear manner.
- Create and maintain training materials, including handouts, guides, and job aids.
- Conduct training needs assessments and operational audits to identify opportunities for development.
- Collaborate with operational teams to draft, revise, and certify organizational policies and procedures.
- Integrate procedural updates into training programs on an ongoing basis.
- Lead ongoing training initiatives related to system releases, new clients, or process improvements.
- Demonstrate strong presentation skills and a customer-service-oriented approach.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience.
- 2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry.
- Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable.
- Strong interpersonal and communication skills, both written and verbal (virtual and in-person).
- Proven ability to follow procedures and maintain professionalism.
- Excellent customer service mindset.
- Proficiency in Microsoft Office and standard business software.
- Ability to participate in company meetings, industry training sessions, and team activities.
- Must adhere to company confidentiality and data privacy policies.
- Ability to work at a computer for extended periods and work overtime as needed.
- Must be legally authorized to work in the United States.
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
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