Order Entry, Sales Support
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Job Description
Order Entry/Sales Support role managing incoming sales orders and providing administrative support to Sales staff. Handling customer inquiries and office duties in a remote capacity from the Philippines.
Responsibilities:
- Receive and direct incoming phone calls.
- Receive, action and respond to incoming emails.
- Process sales orders for spare parts, machines, filters and accessories.
- Update consignment details once orders have been shipped.
- Creating quotes in CRM in conjunction with sales reps.
- Customer service in relation to customer enquiries and orders.
- Monitor and schedule forward orders and orders awaiting payment.
- Provide administration and sales support to Sales staff including preparation of documentation, travel bookings, advertising material, presentations and maintenance of the CRM database.
- Provide general office support such as collection and distribution of incoming mail, ordering of stationery and office supplies, data entry, freight quotes, filing and other general duties as required.
Requirements:
- Experience: minimum 2+ years of order entry, sales support, or related field.
- Previous experience in general office duties and data entry would be highly regarded.
- Knowledge and experience of computer applications including MYOB, Microsoft office (Outlook).
- Attention to detail and accuracy
- Strong communication skills
- Information and task monitoring
- Strong computer skills
- Reliability
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