Part-Time Audio Video Technical Support
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Job Description
Seeking Part-Time Technical Support Technician within Daktronics' Remote Technical Support team. Responsibilities include troubleshooting hardware/software issues and customer interaction via phone and email.
Responsibilities:
- Supporting customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
- Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
- Collaborate with internal team members to escalate product issues.
- Actively create and update knowledge base articles for internal and external uses.
- Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
- Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
Requirements:
- Associate degree in information systems, engineering technology, computer programming, or similar related fields.
- Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
- Fluent in English, written and verbal.
- Applicants must be 18 years of age or older.
Benefits:
- Employee discount program
- Employee assistance program
- Community donation program
- Unpaid time off
- 401(k)
- Employee Stock Purchase Plan
- Leaves
- Disability
- Accommodations
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