Partner Relations Consultant
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Job Description
Partner Relations Consultant at Starbucks addressing employee relations and supporting retail leaders. Collaborating to enhance partner experience and navigating HR policies and processes.
Responsibilities:
- provide consultation and support to retail leaders on performance management, employee relations issues and applicable company policies and employment laws
- serve as an advocate – solicit and listen to partners’ ideas, questions and concerns
- take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset
- provide information and facilitate partners' ability to obtain information about Partner Resources programs
- close collaboration with peers, senior partner resources business partners and other Partner Resources COE specialists for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, standards
- participate in team calibration discussions to ensure consistent advice is provided
- manage assigned workload of cases; ensuring that cases are prioritized, responded to and handled according to Standard Operating Procedures
- prepare detailed case documentation and related communications; ensuring clarity, accuracy and the appropriate level of detail
- participate in projects to improve the partner experience and/or drive efficiency
- may lead one or more work streams of a related project
Requirements:
- B.A. or B.S. in Business, Psychology, Education, Communication, or related field
- Closely-related human resources work experience or training may substitute for advanced education on a year-for-year basis
- 4 years of Human Resources generalist or related operations leadership experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development
- 1 year of consulting with internal clients to identify business needs and recommend solutions
- Knowledge of the principles and practices of human resources management
- Knowledge of local, federal, and state employment laws and regulations
- Ability to apply consultative skills in a business environment
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to prioritize multiple demands effectively based on business needs
- Ability to work both independently and as part of a team
- Ability to work in a fast-paced and changing environment
- Ability to adapt and operate as an optimistic change agent
- Proven ability to quickly establish effective working relationships, including by phone or electronic communications rather than face-to-face contact
- Ability to learn company operations, policies and procedures.
Benefits:
- access to medical, dental, vision, basic and supplemental life insurance
- other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire*
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- participation in a 401(k) retirement plan with employer match
- a discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree
- student loan management resources
- access to other educational opportunities
- backup care and DACA reimbursement
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