Partner Success Manager
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Job Description
Partner Success Manager driving partner and customer adoption for Cynet’s AI-powered threat detection platform. Managing MSP, MSSP, reseller, and direct-customer relationships across Colombia and LATAM.
Responsibilities:
- Oversee the partner/customer onboarding journey and ensure readiness for long-term success
- Maintain proactive and strategic communication with partner stakeholders
- Maintain regular customer check-ins and communication plans
- Conduct partner-facing Quarterly Business Reviews (QBRs)
- Conduct Executive Business Reviews (EBRs) with customer leadership
- Track partner/customer satisfaction, usage, adoption, and performance metrics
- Serve as the primary point of escalation for issues and coordinate with internal teams
- Identify opportunities within partner portfolios for adoption growth and revenue expansion
- Identify risks early and implement mitigation plans
- Advocate for requirements and feedback across product, engineering, PS, support, and sales
- Act as a trusted advisor by understanding partner operations and how Cynet strengthens service delivery
- Collaborate with the Onboarding, Commercial, and Technical teams to support partner and customer success
Requirements:
- 3-4 years in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- English and Spanish required
- Portuguese is an advantage
- Familiarity with MSP/MSSP/VAR operational models
- Experience driving adoption, value realization, and retention
- Ability to navigate business outcomes and technical details
- Ability to present confidently to technical and executive stakeholders
- Ability to anticipate issues before they escalate
- Ability to manage multiple accounts simultaneously
- Ability to identify growth opportunities
Benefits:
- Comprehensive health benefits
- Employee assistance programs
- Annual wellness allowance
- Flexible working hours
- Work-from-home allowances
- In-office perks
- Dedicated time for learning and self-development
- Generous vacation and wellness time off
- Country-specific holidays
- Paid parental leave for all caregivers
- Country-specific life insurance
- Retirement programs
- Mobile phone expense reimbursement
- Gym expense reimbursement
- Office lunches
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