Partner Success Manager
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Job Description
Partner Success Manager supporting Cynet’s Peru-based cybersecurity partners and customers. Driving adoption, retention, escalations, and growth across MSP, MSSP, reseller, and direct-customer relationships.
Responsibilities:
- Own relationships across Cynet’s NA/LATAM partner ecosystem, including MSPs, MSSPs, resellers, and direct customers
- Drive value, support adoption, guide enablement, and ensure long-term partner and customer success
- Collaborate with Cynet’s Onboarding team to ensure smooth transition into ongoing success
- Provide strategic guidance and translate partner and customer feedback into action
- Proactively manage risks, escalations, and growth opportunities with Commercial and Technical teams
- Oversee partner/customer onboarding journeys and ensure readiness for long-term success
- Maintain proactive strategic communication with partner stakeholders
- Maintain regular customer check-ins and communication plans
- Conduct partner-facing Quarterly Business Reviews and customer Executive Business Reviews
- Track satisfaction, usage, adoption, and performance metrics
- Serve as primary escalation point and coordinate with internal teams
- Identify adoption growth and revenue expansion opportunities
- Identify risks early and implement mitigation plans
- Advocate for requirements and feedback across product, engineering, professional services, support, and sales
- Advise partners on how Cynet strengthens their service delivery
Requirements:
- 3-4 years in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- English and Spanish required
- Portuguese is an advantage
- Familiarity with MSP/MSSP/VAR operational models
- Experience driving adoption, value realization, and retention
- Ability to navigate business outcomes and technical details
- Ability to present confidently to technical and executive stakeholders
- Ability to anticipate issues before they escalate
- Ability to manage multiple accounts simultaneously
- Ability to identify growth opportunities
Benefits:
- Comprehensive health benefits
- Employee assistance programs
- Annual wellness allowance
- Flexible working hours
- Work-from-home allowances
- In-office perks
- Dedicated time for learning and self-development
- Generous vacation and wellness time off
- Country-specific holidays
- Paid parental leave for all caregivers
- Country-specific life insurance
- Retirement programs
- Mobile phone expense reimbursement
- Gym expense reimbursement
- Office lunches
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