Patient Access Schedule Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient access agent scheduling appointments, collecting insurance details, and coordinating records for UMass Memorial Health’s Central Massachusetts healthcare system. Primarily remote, weekday day shift.
Responsibilities:
- Handle incoming phone calls from patients, families, and referring providers to schedule appointments
- Schedule appointments with multiple providers across clinics, departments, practices, and campuses
- Make outbound calls to patients to schedule specialist and subspecialist appointments
- Collect patient demographics, insurance information, and account guarantor details
- Process updates and corrections to patient insurance and demographic information
- Collect patient liabilities before or on the date of service, as appropriate
- Secure medical records from outside healthcare organizations based on appointment visit type
- Schedule in-office procedures and the rooms where procedures will take place
Requirements:
- High school diploma
- English speaking, reading and writing skills
- Strong intrapersonal and communication skills
- Preferred: Associate’s degree in business or healthcare-related field
- Preferred: Previous scheduling and/or phone customer services experience
- Preferred: Previous experience in a health care organization
- Preferred: Bilingual speaking, reading, and writing skills
Benefits:
- Potential signing bonus, subject to eligibility
- Union representation under SHARE (State Healthcare and Research Employees)
Similar Jobs
Patient Access Schedule Agent
Patient access agent scheduling appointments and collecting patient information for UMass Memorial Health. Coordinating specialist visits, procedures, insurance details, and outside medical records.
Supervisor, Patient Access HUB
Patient Access HUB Supervisor leading nurse navigators and case managers for Inizio Engage’s healthcare engagement programs. Ensuring compliant, high-quality patient access operations and performance.
Patient Access Schedule Agent
Patient access scheduling agent coordinating appointments, insurance details, and medical records for UMass Memorial Health. Primarily remote, Monday–Friday, supporting patients across Central Massachusetts.
Field Liaison – Patient Access
Field Liaison supporting patient access, reimbursement, and therapy utilization programs at UBC, a pharmaceutical support services company. Advising patients, providers, manufacturers, and field sales teams.
Field Liaison – Patient Access
Field Liaison supporting patient access, reimbursement, and therapy utilization for UBC’s pharmaceutical services programs. Managing field-team relationships, complex cases, and reporting.
Patient Access Scheduler
Patient access scheduler coordinating appointments and insurance data for Baptist Health’s Florida healthcare system. Providing compassionate call-center service while meeting quality metrics.
Patient Access Scheduler
Patient access scheduler booking diagnostic, surgical, therapy, and physician appointments for Baptist Health, a South Florida healthcare system. Verifying insurance and registration data in a call-center environment.
Patient Access Navigator
Patient Access Navigator supporting Tufts Medicine’s healthcare revenue-cycle operations. Managing patient scheduling, pre-registration, referrals, estimates, authorizations, and access inquiries remotely.
Patient Access Concierge – Experienced
Patient access concierge supporting U.S. healthcare organizations with registration, insurance verification, prior authorizations, and scheduling. Resolving complex access issues and mentoring newer team members remotely.
Patient Access Concierge – Entry Level
Entry-level Patient Access Concierge supporting registration, insurance verification, scheduling, and authorizations for Abax Health’s healthcare technology services. Delivering trained, supervised patient support remotely across the United States while protecting confidential health information.
No more related jobs available.