Patient Access Schedule Agent
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Job Description
Patient access agent scheduling appointments and collecting patient information for UMass Memorial Health. Coordinating specialist visits, procedures, insurance details, and outside medical records.
Responsibilities:
- Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments
- Schedule appointments across multiple providers, clinics, departments, practices, and campuses
- Make outbound calls to schedule appointments with specialists and subspecialists
- Collect and update patient demographics, insurance information, and account guarantor details
- Process corrections to patient insurance and demographic information
- Collect patient liabilities before or on the date of service, as appropriate
- Secure medical records from outside healthcare organizations based on appointment visit type
- Schedule in-office procedures and the rooms where procedures will take place
Requirements:
- High school diploma
- English speaking, reading and writing skills
- Strong intrapersonal and communication skills
- Monday through Friday, 9:00-5:30 day shift
- 40 hours per week
- Associate’s degree in business or healthcare-related field (preferred)
- Previous scheduling and/or phone customer services experience (preferred)
- Previous experience in a health care organization (preferred)
- Bilingual speaking, reading, and writing skills (preferred)
Benefits:
- Signing bonus may be available, subject to eligibility
- Primarily remote work arrangement
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