Supervisor, Patient Access HUB
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Job Description
Patient Access HUB Supervisor leading nurse navigators and case managers for Inizio Engage’s healthcare engagement programs. Ensuring compliant, high-quality patient access operations and performance.
Responsibilities:
- Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
- Establish clear performance expectations aligned with client KPIs and program goals
- Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
- Drive accountability through performance evaluations, feedback, and development planning
- Oversee staffing, workload distribution, and service continuity in a virtual environment
- Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
- Analyze performance metrics and identify opportunities for operational improvement
- Collaborate cross-functionally to enhance program performance and patient experience
- Support hiring, onboarding, and training of new team members
- Serve as operational support during high-volume periods as needed
Requirements:
- Bachelor’s Degree or equivalent work experience required
- Active RN license required
- Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
- Strong understanding of call center operations and virtual team management
- Proficiency with Microsoft Office and call center technologies
- Demonstrated leadership, coaching, and team development skills
- Excellent communication, interpersonal, and patient advocacy skills
Benefits:
- Competitive pay that recognizes your experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Collaborative culture where ideas are valued
- Employee experience recognition programs
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