Patient Education Consultant
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Job Description
Patient Education Consultant responsible for educating patients about therapies and medical devices for Tactile Medical. Conducting demonstrations and ensuring proper use of products for patient rehabilitation.
Responsibilities:
- Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products
- Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale
- Deliver training and ensure the patient is able to use their product as prescribed
- Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility
- Ensure appropriate preparation for all trainings and demonstrations
- Work collaboratively with territory partners to facilitate completing of orders
- Identify, escalate, and communicate problems, questions, or additional patient support needs
- Effectively use translation tools for patients where English is not their first language
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- Travel up to 80% within assigned territory
Requirements:
- Bachelor’s Degree or equivalent work experience
- 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
- Health related certification (preferred)
- Medical device or healthcare industry experience (preferred)
- Ability to lift 20 pounds on a regular basis
- Ability to work remotely and travel to patients in a home, clinic, or virtual environment
- Strong interpersonal communication skills including the ability to empathize with patients and caregivers
- Strong critical thinking and decision-making skills in healthcare related situations
- High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
- Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Benefits:
- medical, dental and vision benefits
- retirement benefits
- employee stock purchase plan
- paid time off
- parental leave
- family medical leave
- volunteer time off
- additional leave programs
- life insurance
- disability coverage
- other life and work wellness benefits and discounts
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