Relocation Consultant, APAC
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Job Description
Remote Relocation Consultant guiding PerchPeek customers through APAC moves. Coordinating relocation services, providers, policies, and app-based support across customer journeys.
Responsibilities:
- Build trusted relationships with relocators throughout their relocation journeys as the main point of contact
- Delegate tasks when appropriate
- Communicate through the PerchPeek app and consultative, supportive calls
- Understand customer needs, explain relocation services, and provide expertise, guidance, and support
- Handle difficult or complex relocator enquiries and situations using critical judgement
- Escalate issues appropriately to achieve the best outcomes
- Advise on relocation and life in the destination country
- Support relocators in understanding and following company relocation policies and managing relocation allowances
- Recommend and coordinate additional relocation services, including immigration, tax, and shipping providers
- Maintain accurate and useful operational data for analysis, reporting, and insights
- Support implementation of process improvements, processes, and tools
- Delegate tasks to third-party consultants and monitor service delivery against quality standards and SLAs
- Identify and manage escalations, delivery issues, and inefficiencies
- Guide relocators in using the Relocator App and its tools and content
- Advocate for knowledge capture and contribute to the PerchPeek content library
- Collaborate with other Relocation Coaches on creative problem-solving and knowledge sharing
Requirements:
- Fluency in verbal and written English
- Awareness or first-hand knowledge of major cities and lifestyle norms in the APAC region
- Knowledge of additional APAC countries and local lifestyles preferred
- Highly organised and efficient, with ability to prioritise time across customer portfolios and relocation timelines
- Eloquent and concise written and verbal communication skills
- Ability to tailor communications to specific customers
- Comfortable managing expectations and diplomatically handling concerns or objections
- Strong focus on delivery and completion
- Strong attention to detail
- Comfort working in ambiguous situations and adapting to challenging customer needs or expectations
- Resilience and adaptability in changing business, product, and customer situations
- Ability to work autonomously in a 100% remote and independent environment
- No prior relocation experience required; training provided
Benefits:
- Free training course on how to become a successful Flex Relocation Coach
- Paid training on all internal systems
- Comprehensive free training and up-skilling program
- 100% remote and independent working environment
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