Patient Enrollment Specialist – Clinical Support
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Job Description
Remote Medical Assistant supporting patient enrollment, scheduling, and clinical documentation for a healthcare team. Managing high-volume patient outreach and care coordination for Medicare-aged patients.
Responsibilities:
- Conduct outbound and inbound patient calls as part of scheduled outreach activities
- Engage patients regarding Annual Wellness Visits and care management services
- Support patient enrollment and appointment scheduling
- Schedule, confirm, and coordinate patient appointments
- Follow up with patients to complete enrollment and scheduling activities
- Provide information regarding available healthcare services
- Address routine patient questions and concerns
- Perform medication reconciliation and document patient-reported information
- Obtain and update medical histories, allergies, and preventive care information
- Collect and document patient-reported vital signs when applicable
- Identify relevant patient information for provider review
- Assist with chart preparation and clinical documentation
- Support care coordination and patient follow-up activities
- Escalate clinical concerns to the appropriate clinical team when necessary
- Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR
- Maintain complete, timely, and accurate patient records
- Follow established outreach, enrollment, clinical support, and documentation workflows
- Maintain HIPAA compliance and protect confidential patient information
- Manage approximately 50–80 patient calls per shift
- Work toward established call volume, enrollment, quality, and productivity goals
Requirements:
- Medical Assistant certification
- Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting
- Strong verbal and written communication skills
- Professional and confident telephone presence
- Strong organizational and documentation skills
- Ability to work independently in a remote environment
- Reliable attendance and ability to maintain assigned full-time work hours
- Comfortable working within structured workflows and performance expectations
- Previous patient enrollment or healthcare outreach experience preferred
- High-volume patient calling or call center experience preferred
- Experience working with Medicare populations preferred
- Experience supporting Annual Wellness Visits or preventive care programs preferred
- Care management or care coordination experience preferred
- Familiarity with Epic, NextGen, or comparable EHR platforms preferred
- Previous remote healthcare experience preferred
Benefits:
- Fully remote position
- Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window
- Opportunity to contribute to improving patient engagement and access to preventive and care management services
- 1099 independent contractor arrangement
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