Enrollment Specialist
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Job Description
Enrollment Specialist guiding families through patient enrollment at Cortica, a pediatric neurodevelopmental healthcare company. Supporting documentation, scheduling, and patient-centered communication across the enrollment cycle.
Responsibilities:
- Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process
- Support patients and families in completing documentation; engage providers to collect referrals and other documentation
- Schedule initial medical evaluations, care plan meetings, and evaluations across multiple disciplines
- Process enrollment documentation accurately and maintain systems of record, including Salesforce and Athena
- Participate in knowledge development and support enrollment team members with requests for assistance
- Provide warm, caring patient relations through phone and email interactions
- Collaborate with scheduling team members and Cortica staff on service scheduling
- Respond to phone inquiries and web form submissions, completing follow-ups within established Service Level Agreements
- Perform clerical procedures requiring independent judgment and use of computers and other equipment
Requirements:
- Knowledge of Microsoft Word, Excel, and Internet Applications
- Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, office procedures, and terminology
- Strong verbal and written communication
- Customer service experience, preferably over the phone
- Flexible work hours to meet department needs
- Reside in one of: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, or Wisconsin
- Bachelor's degree preferred
Benefits:
- Company-subsidized medical insurance options
- Company-subsidized dental insurance options
- 401(k) with company match and rapid vesting
- Personal Time Off increasing based on tenure
- Paid holidays
- Company-paid life insurance
- Disability insurance options
- Tuition reimbursement for continuing education and professional development
- Employee referral bonus awards
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