Client Enrollment Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Client Enrollment Specialist converting inbound inquiries into therapy and psychiatry appointments. Guiding prospective clients through consultative enrollment for Thriveworks’ online and in-person mental health services.
Responsibilities:
- Convert inbound inquiries into scheduled appointments through consultative sales techniques
- Build trust quickly by understanding each prospective client's unique needs, concerns, and goals
- Guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations
- Communicate the value of Thriveworks' mental health services
- Ask for commitment and confidently close enrollment opportunities
- Use proven sales techniques to overcome objections while maintaining a compassionate, client-first approach
- Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable
- Maximize conversion opportunities while ensuring each client receives an exceptional experience
- Consistently achieve or exceed sales and quality metrics, including conversion rate, intakes, appointment show rate, revenue contribution, QA, scheduled adherence, and productivity
Requirements:
- Sales experience is required
- Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry
- Proven ability to influence, persuade, overcome objections, and close sales
- Strong customer service and call center experience required
- Experience in mental health or healthcare preferred
- Strong verbal and written communication skills
- Exceptional listening, relationship-building, and problem-solving skills
- Ability to communicate professionally and empathetically with a diverse range of clients
- Strong attention to detail and organizational skills
- Ability to multitask and navigate multiple systems while actively engaging with clients
- High proficiency with Google Workspace, including Docs, Sheets, and Gmail
- Experience with CRM platforms, particularly Salesforce, preferred
- Ability to work independently while also contributing effectively to a team environment
- Ability to adapt to a fast-paced, evolving organization and changing business needs
- Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements
- Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment
- Applicants must be legally authorized to work in the United States at the time of hire
- Position is not eligible for employment visa sponsorship, either now or in the future
Benefits:
- $0–$20,000+ in annual commission based on individual performance and achievement of established goals
- 401(k) with employer match
- Medical, Dental, Vision, Life Insurance
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Professional growth and advancement opportunities
Similar Jobs
Enrollment Specialist
Enrollment Specialist processing life insurance applications for One80 Intermediaries in Cleveland. Reviewing applications, verifying data, and coordinating accurate enrollment with internal teams.
Senior Enrollment Specialist
Senior enrollment specialist managing provider enrollment and recredentialing for Beth Israel Lahey Health’s performance network. Maintaining health plan applications, databases, and credentialing status.
Enrollment Specialist
Enrollment Specialist managing Medicare/Medicaid enrollment and re-verification for Beth Israel Lahey Health providers. Hybrid/remote role maintaining payer participation data and applications.
Patient Enrollment Specialist – Clinical Support
Remote Medical Assistant supporting patient enrollment, scheduling, and clinical documentation for a healthcare team. Managing high-volume patient outreach and care coordination for Medicare-aged patients.
Enrollment Specialist
Enrollment Specialist enrolling patients in HealthSnap’s chronic care management and remote monitoring programs. Guiding referrals through consent, device shipment, and enrollment.
Patient Enrollment Specialist
Patient Enrollment Specialist enrolling Medicaid patients in Diverge Health’s care-management programs. Conducting outreach, educating patients, and coordinating onboarding for chronic-condition support.
Outbound Enrollment Specialist
Outbound enrollment specialist enrolling Puerto Rican patients in Scene Health’s medication-adherence and lifestyle-support programs. Guiding patients through outreach, onboarding, app setup, and care-resource connections.
Payer Enrollment Specialist
Payer Enrollment Specialist managing insurance enrollment for clinicians at Tava Health, a technology-enabled mental healthcare provider. Handling payer submissions, directories, rosters, and provider support.
Client Enrollment Specialist
Client Enrollment Specialist converting inbound inquiries into appointments for Thriveworks’ online and in-person mental health services. Guiding prospective U.S. clients through empathetic consultative sales conversations.
Licensure & Enrollment Lead/Specialist – Facility Based
Licensure and Enrollment Lead/Specialist managing Medicare, Medicaid, and healthcare regulatory filings for Addus HomeCare. Maintaining enrollments, licensing documentation, agency databases, and regulatory relationships remotely.
Licensure & Enrollment Lead/Specialist – Facility Based
Licensure and enrollment specialist managing Medicare, Medicaid, and regulatory filings for Addus HomeCare. Maintaining healthcare agency enrollments, licenses, deadlines, and compliance across multiple states.
Open Enrollment Specialist – Part time
Open Enrollment Specialist representing Curative to educate clients on available benefits through meetings. Coordinating with brokers and client administrators throughout the open enrollment process.
No more related jobs available.