Client Enrollment Specialist
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Job Description
Client Enrollment Specialist converting inbound inquiries into appointments for Thriveworks’ online and in-person mental health services. Guiding prospective U.S. clients through empathetic consultative sales conversations.
Responsibilities:
- Convert inbound inquiries into scheduled appointments through consultative sales techniques
- Build trust by understanding prospective clients’ needs, concerns, and goals
- Guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations
- Communicate the value of Thriveworks’ mental health services
- Ask for commitment and close enrollment opportunities
- Overcome objections while maintaining a compassionate, client-first approach
- Recommend alternative providers, appointment options, or services when preferred choices are unavailable
- Maximize conversion opportunities while ensuring an exceptional client experience
- Achieve or exceed sales and quality metrics, including conversion rate, intakes, appointment show rate, revenue contribution, QA, scheduled adherence, and productivity
Requirements:
- Sales experience is required
- Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry
- Proven ability to influence, persuade, overcome objections, and close sales
- Strong customer service and call center experience required
- Experience in mental health or healthcare preferred
- Strong verbal and written communication skills
- Exceptional listening, relationship-building, and problem-solving skills
- Ability to communicate professionally and empathetically with diverse clients
- Strong attention to detail and organizational skills
- Ability to multitask and navigate multiple systems while engaging with clients
- High proficiency with Google Workspace, including Docs, Sheets, and Gmail
- Experience with CRM platforms, particularly Salesforce, preferred
- Ability to work independently and contribute effectively to a team environment
- Ability to adapt to a fast-paced, evolving organization and changing business needs
- Must have a designated, quiet workspace supporting client confidentiality and HIPAA compliance
- Reliable high-speed internet and ability to meet remote call-center technology requirements
- Availability for Center of Excellence operating hours: Monday–Friday, 8:00 am–12:00 am EST; Saturday–Sunday, 8:00 am–6:00 pm EST
- Applicants must be legally authorized to work in the United States at the time of hire
- Position is not eligible for employment visa sponsorship now or in the future
Benefits:
- Competitive compensation + commission opportunities
- 401(k) with employer match
- Medical, Dental, Vision, Life Insurance
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Professional growth and advancement opportunities
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