Outbound Enrollment Specialist
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Job Description
Outbound enrollment specialist enrolling Puerto Rican patients in Scene Health’s medication-adherence and lifestyle-support programs. Guiding patients through outreach, onboarding, app setup, and care-resource connections.
Responsibilities:
- Conduct high-volume outbound outreach to eligible program participants and support patient enrollment in Scene’s high-touch health program
- Communicate with patient prospects via phone calls, SMS/text, and email to introduce Scene services
- Support inbound and outbound communications, primarily outbound calling and texting
- Identify patient needs and match them with programs and services aligned with insurance benefits and health needs
- Use empathetic listening and handle frustrations and escalated patient calls effectively
- Guide patients through enrollment using motivational support and technical knowledge
- Maintain accurate patient demographic information in Salesforce
- Address patient objections, questions, and technical barriers during onboarding
- Assist with app downloads, technical setup, troubleshooting, and Spotlight app usage
- Connect patients with primary care providers, lab services, pharmacies, and health plan benefits
- Maintain detailed records of patient interactions, enrollment status, and follow-ups
- Establish performance goals with management and use time management and critical thinking to achieve them
- Provide feedback on patient challenges and recommend process improvements
- Build strong relationships with patients and the Care Team, including nurses, pharmacists, and managers
- Perform other duties as assigned
Requirements:
- Must be a legal resident of Puerto Rico and maintain Puerto Rico residency throughout employment
- Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available
- Must be fluent in both English and Spanish, with the ability to read, write, speak, and comprehend both languages proficiently
- 3+ years of experience in health education, patient engagement, or a related healthcare role
- Background in health coaching, public health, or community health work
- Strong interpersonal skills with the ability to engage in warm, empathetic conversations
- Excellent verbal and written communication skills
- Experience conducting outreach via phone, SMS, and video communication
- Ability to explain complex health concepts in a simple, motivating way
- Proficiency with database systems and mobile applications
- Weekend availability
Benefits:
- Work remotely
- Competitive salary and benefits package
- Supportive and collaborative work environment
- Mission-driven team dedicated to improving patient health
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