Patient Experience Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Experience Specialist supporting South African menopause patients through Voy’s digital healthcare service. Resolving non-clinical queries and improving patient support workflows across WhatsApp and other channels.
Responsibilities:
- Serve as the primary point of contact for patients, helping them navigate their menopause journey via WhatsApp and asynchronous and synchronous support channels
- Resolve queries regarding prescriptions, pharmacy issues, laboratory results, and order tracking
- Support the Ops Manager in maintaining high response times and following SOPs
- Identify pain points in the patient journey and suggest improvements to digital tools and internal workflows
- Collaborate with the clinical team and broader operations department to provide holistic care and rapidly resolve patient concerns
- Maintain communication standards reflecting empathy, clinical excellence, and professionalism
Requirements:
- Exceptional ability to explain complex information clearly and thoughtfully via text, email, or phone
- Empathetic and compassionate approach to sensitive menopause-related patient interactions
- Highly organised, able to manage multiple moving parts
- Growth mindset suited to a fast-paced startup environment with ambiguity and evolving processes
- Comfortable using modern digital tools, including WhatsApp Business, CRM platforms, and asynchronous workflow tools
- Prior customer or patient support experience, ideally in healthcare or health tech, is not essential
Similar Jobs
Value Stream Fulfillment Lead
Value Stream Fulfillment Leader ensuring on-time delivery of Gas Power equipment for GE Vernova. Leading supplier improvement, Lean problem-solving, and cross-functional execution to reduce delivery risk.
Service Specialist I – Home Financing
BMO lending operations specialist administering home-financing transactions, documentation, and service requests for Quebec clients. Analyzing loan data, resolving discrepancies, and supporting compliant process improvements.
Mortgage Specialist
Mobile Mortgage Specialist developing mortgage sales and customer relationships for TD Canada Trust. Building referral-driven business with flexible scheduling and TD sales support.
Charge Resolution Specialist
Charge Resolution Specialist resolving Epic charge-review errors for Intermountain Health’s nonprofit healthcare system. Improving compliant charge capture, routing, and revenue-cycle accuracy.
Pathology Support Coordinator
Pathology Support Coordinator reviewing and accessioning tissue cases for Natera, a cfDNA testing and genetic diagnostics company. Escalating discrepancies, communicating with pathology labs, and supporting accurate case processing.
Senior Enablement Specialist
Senior Enablement Specialist improving Customer Success and Renewals onboarding for Samsara’s IoT-connected operations platform. Designing scalable training programs, eLearning, workshops, and AI-led learning activities.
District Leader, RX
CVS Health district pharmacy leader overseeing approximately 20 Oklahoma retail pharmacies. Coaching Pharmacy Managers, improving clinical and business performance, and ensuring patient safety.
Senior Agentic AI Specialist – Agent Development
Especialista sênior desenvolvendo agentes inteligentes, skills reutilizáveis e integrações corporativas para a plataforma AIDA da Ultracon. Implementação de RAG, Function Calling e mitigação de alucinações em arquitetura agêntica.
Change & Release Coordinator
Change and Release Coordinator managing IT service changes and releases for a major European institution remotely within the EU. Coordinating DevSecOps deployments, ITIL processes, KPIs, and service transitions.
Incident Commander
Incident Commander evolving Twilio’s global incident response for its communications platform. Coordinating critical incidents, reducing MTTR, and driving company-wide response standards.
Real-World Evidence (RWE) Specialist – Healthcare Registries
RWE Specialist supporting healthcare organisations using NEC’s registry SaaS platform for evidence, analytics and clinical outcomes. Managing onboarding, adoption, training, client relationships and commercial RWE support.
Biometric Systems Specialist
Biometric Systems Specialist analyzing and testing biometric matching systems for European Dynamics’ major European Institution client. Improving performance, accuracy, data quality, and SLA compliance remotely.
Vendedor
Vendedor home office prospecting and closing B2B clients for an AI solutions company in Aracaju. Managing CRM leads, online meetings, follow-ups, and sales targets.
Payment Poster
Payment Poster posting, reconciling, and resolving healthcare payments for WellStreet Urgent Care. Supporting revenue-cycle accuracy across a growing network of urgent care centers.
Payment Poster
Payment Poster reconciling insurance, patient, and third-party payments for WellStreet Urgent Care's healthcare revenue cycle. Resolving discrepancies and maintaining accurate, compliant cash posting.
Payment Poster
Payment Poster reconciling insurance, patient, and third-party payments for WellStreet Urgent Care's healthcare network. Resolving discrepancies and maintaining accurate revenue-cycle records.
Senior SEM Specialist
Senior SEM Specialist maximizing paid-search ROI for Terra Mobility’s global intercity travel marketplace. Managing PPC budgets, analytics, testing, keywords, landing pages, and advertising optimization.
Facilities Specialist
Facilities Specialist maintaining CorePower Yoga’s nationwide studio network. Coordinating inspections, repairs, vendors, compliance, and maintenance across assigned studios.
Scheduling Specialist
Scheduling Specialist coordinating inpatient and outpatient procedures for Virtua Health, a South Jersey healthcare system. Managing patient records, admissions, communications, and surgical scheduling remotely.
Industrial Hygienist
Industrial Hygienist managing exposure assessments and chemical safety for Jabil’s electronics and manufacturing operations. Evaluating controls, monitoring hazards, and supporting regulatory compliance across US sites.