Patient Experience Trainer, Abuse Prevention
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Job Description
Designing and delivering training programs on abuse prevention for staff in behavioral healthcare settings. Collaborating with stakeholders and monitoring training outcomes to ensure effectiveness.
Responsibilities:
- This position is responsible for designing, delivering, and evaluating engaging organizational training programs using diverse teaching methods and collaborating with stakeholders to meet organizational needs.
- This role also monitors training outcomes, leads awareness campaigns, and ensures ongoing improvement and alignment with best practices in abuse prevention.
- Design and deliver targeted, engaging and interactive training on abuse indicators, boundaries, and ethics that is tailored to staff at all levels.
- Employ diverse teaching methods aimed at enhanced learning across functions and levels.
- Collaborate with key stakeholders to ensure content meets business needs and objectives.
- Facilitate live virtual new hire orientation and annual re-training sessions.
- Monitor, evaluate, and report training participation, outcomes, and effectiveness to steering, safety, or compliance committees; develop assessment tools and recommend continuous improvements.
- Create and maintain resources and training materials to align with best practice standards.
- Remain updated on current trends and best practices in patient safety and abuse prevention.
- Lead awareness campaigns and contribute to internal communications by participating in and/or leading cross functional work groups.
- Provide guidance to staff and leadership on reporting procedures and response protocols for suspected abuse.
- Consult on appropriate training for HR cases, without direct involvement in investigations.
- Travel as needed for conferences and site presentations.
- Must exercise discretion and maintain confidentiality with regard to all company information.
- Completion of all required trainings as designated by the company and accreditation/licensing entities.
- Other duties as assigned.
Requirements:
- Bachelor’s degree in communications, human resources, organizational development, social work, psychology or related field required, masters preferred.
- Clinical license (ex: LCSW, Licensed Psychologist, LPC) preferred.
- A minimum of 3 years of experience, preferably in HR, training, quality, compliance and/or clinical oversight within a behavioral healthcare setting.
- Prior experience developing and delivering training content.
- Certified Professional Patient Experience (CPPX), Certified Professional Patient Safety (CPPS), Violence Prevention Professional (VPP) Certifications desired, but not required
Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
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