Manager, Event Operations – People Manager
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Job Description
Manager of Event Operations responsible for leading a team of Event Managers ensuring delivery of events. Contributing to a culture of continuous improvement and operational excellence at One10.
Responsibilities:
- Provide leadership/direction to a team of Event Managers to ensure successful delivery of programs
- Develop and mentor the assigned team of Event Managers to ensure their career path and growth
- Operate programs as assigned
- Mentor and teach direct reports on department process compliance and customer requirements
- Provide performance feedback throughout year
- Conduct regular one-on-one meetings with direct reports
- Approval of time off requests/tracking compliance
- Participate in new-hire interview and hiring process
- Manage Programs
- Develop staffing plans to address sold project activity
- Develop comprehensive Operational Playbooks to drive team organization and optimal performance
- Drive operational excellence and growth in collaboration with Sales Team partners
- Attend program kick-off meetings (Sales Planning turnovers)
- Conduct regular file reviews with Event Manager throughout the life of the program
- Monitor timeline management
- Monitor client contract/PCN compliance (signatures)
- Monitor supplier contract compliance (As Agent For…signature)
- Monitor invoices schedules
- Review/approve budgets and proformas
- Check program Trip Specs against budget, program agenda
- Check/approve program BEO's against trip specs/budget
- Assist Event Managers with project tasks when needed
- Own programs based on staffing level needs
- Oversee completion of program wrap-up (resource files and archive process)
- Monitor hours/direct costs on a per project basis (bi-weekly)
- Ensure proformas are updated/routed by Event Manager
- Ensure positive cash flow on a per project basis
- Ensure Event Managers comply with billing turnover SLA's
- Ensure accuracy/completion of billing turnover documents
- Attend/participate in billing turnover meetings and final billing reviews
- SME for overall client team (Sales Planning/Delivery)
- Ensure compliance with negotiated savings documentation
- Ensure all project timelines include specific web registration benchmarks
- Ensure compliance with Event Spend and Savings Detail
- Participate in creation of quarterly review deck and participate in account reviews
- Perform other duties as needed
Requirements:
- Bachelor Degree or equivalent experience; travel/tourism emphasis preferred
- 7+ years of extensive meeting/incentive & event management experience
- 2-3 years of experience managing teams of at least 4 people
- Previous experience in successfully delegating and leading individuals/team
- Computer proficiency in Microsoft office suite
- High level of proficiency in Microsoft Excel
- Proven ability in Project Management & Financial Aptitude
- Knowledge of event registration tools preferred (e.g., Cvent, Swoogo, Certain)
Benefits:
- Tailored development programs
- Supportive and inclusive culture
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