Patient Liaison
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Job Description
New Patient Liaison at US Fertility facilitating patient consultations. Focus on empathetic customer service and inside sales to increase new patient appointments.
Responsibilities:
- Generate increased new patient appointments by performing over the phone prospective customer consultations
- Use a “soft sell” and empathetic approach to convert prospective customers
- Coordinate with USF offices and supervisors to ensure seamless transition for prospective customers
- Prepare and report on the metrics on inside sales results
- Accurately maintain customer database that tracks all relevant program information
- Follow-up with all prospective customers
Requirements:
- Bachelor’s degree required in Biology, Psychology, Sociology, or a related field
- Bilingual Spanish preferred
- Five years customer service experience with at least two-three years inside sales experience
- Competency in active listening and relationship building
- Ability to communicate with empathy
- Ability to build deep personal connections with callers
- Excellent interpersonal and telephone skills
- Working knowledge of healthcare services/fertility is a plus
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
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