Payroll & Client Service Specialist – UKG Ready
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Job Description
Payroll Specialist responsible for delivering payroll, technical support, and training to POA clients and internal teams. Optimizing the UKG Ready platform and managing key accounts for efficient operation.
Responsibilities:
- Delivering high quality payroll, technical support, and training to POA clients and internal teams
- Optimizing the UKG Ready platform experience across Payroll, HRMS, and TLM modules
- Maintaining a book of key accounts utilizing the UKG Ready platform
- Inputting and processing payroll data accurately and timely
- Conducting client trainings and assisting in adding any additional products as needed
- Proactively anticipating client needs and maintaining frequent and professional client communication
- Actively seeking to grow POA business by identifying and acting on sales opportunities
- Coordinating client training activities within a book of business
- Attending client hand-off meetings with the Implementation Team
- Developing and maintaining positive relationships with POA leadership and clients
- Ensuring beneficial outcomes using discretion and judgment
- Providing quality control over data integrity for all clients
- Participating in internal and external training to improve professional skills
Requirements:
- High degree of technical ability within the UKG Ready platform
- Current FPC or CPP Designation - Preferred
- 3 - 5 years of Payroll Service Bureau Experience - Preferred
- College Degree Preferred
- Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits
- Familiarity with TLM Pay Calc 2.0
- Excellent written and verbal communication skills
- High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups
- Strong facilitation, analytical, and critical thinking skills
- Able to work effectively independently and in a team environment
- Strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities
- Detail-oriented with excellent Microsoft Office skills
Benefits:
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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