Payroll Tax Support Specialist
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Job Description
Payroll tax support specialist resolving U.S. employee payroll inquiries for a tech-enabled managed services provider. Managing Workday cases, tax questions, and payroll communications.
Responsibilities:
- Monitor and respond to the payroll mailbox and ticketing portal within SLA requirements
- Resolve tier-1 cases involving pay, deductions, taxes, and direct deposit
- Log, track, and categorize cases; keep the queue current
- Produce pay statements, W-2 reprints, and verification of employment requests
- Assist in registration of new states and localities and closing entities with tax agencies
- Draft clear, on-brand employee communications on payroll matters
- Escalate complex tax and processing issues to the appropriate owner with context
- Maintain FAQs, templates, and a knowledge base for common questions
- Support year-end and open-enrollment inquiry spikes
- Support the Processing Team during the bi-weekly payroll schedule
Requirements:
- 3+ yrs payroll, HR shared services, or employee-support role
- Beginner to intermediate US tax compliance knowledge base
- Knowledge of U.S. payroll concepts — gross-to-net, taxes, deductions
- Workday and ticketing / case tools preferred
- Excellent written English, empathy, and discretion
- Fluent English
- Consistent overlap with U.S. business hours
Benefits:
- Comprehensive health and wellness benefits
- Remote-first flexibility
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