Pharmacy Quality Assurance, Training Advisor

Posted 5hrs ago

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Job Description

Pharmacy Quality Assurance & Training Advisor managing SOP generation and cross-functional training. Collaborating with SMEs to improve operational efficiency while ensuring regulatory compliance.

Responsibilities:

  • The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly
  • This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules
  • Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day
  • Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps
  • Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions
  • Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy
  • Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
  • Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials
  • Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors
  • Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs

Requirements:

  • B.S./PharmD degree from an accredited School of Pharmacy required
  • Minimum 2+ years of experience in an alternate setting/home infusion required
  • Minimum 3+ years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs required
  • Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky), preferred
  • Current pharmacist license in good standing in the state of residence

Benefits:

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays