Phone Support Representative – Temp-to-Hire
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Job Description
Seasonal Phone Support Representative handling customer chats, texts, and emails for Journeys. Addressing inquiries and providing detailed product information while maintaining high service standards.
Responsibilities:
- Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website.
- Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
- Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
- Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
- Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
- Ensure the safety and privacy of customer data by following all company policies and procedures.
- Perform other duties as needed to support overall business operations.
Requirements:
- Previous customer service or retail experience is preferred but not required.
- Strong verbal and written communication skills, including proficiency in English grammar and syntax.
- Ability to connect with customers and respond effectively to their needs.
- Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
- Ability to quickly learn, assess issues, and provide clear and accurate solutions.
- Professionalism in handling and de-escalating conflicts.
- Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM, Monday–Friday: 7:00 AM – 8:00 PM, Saturday: 9:00 AM – 6:00 PM
Benefits:
- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
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