Player Support Agent, Spanish
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Player Support Agent assisting Spanish-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends across gaming projects.
Responsibilities:
- Process “Calls for Help” received from the supported community
- Become familiar with supported games to resolve player issues
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach productivity, quality, and player satisfaction KPIs
- Enforce community rules and treat players fairly
- Report game issues and trends
Requirements:
- Native or professional level of Spanish with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- A team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Equal employment opportunities and an inclusive workplace
Similar Jobs
Licensed Customer Service Representative
Remote licensed customer service representative serving Liberty Mutual policyholders and agents. Resolving Personal Lines policy issues and supporting customer satisfaction, growth, and retention.
Customer Support Complaints Executive
Complaints Handler investigating and resolving regulated customer complaints for Chip’s savings, investment and pension wealth app. Ensuring fair outcomes and FCA-compliant responses.
Customer Support Representative
Customer Support Representative serving Timeleft users through email, chat, and social media. Supporting the company’s mission to fight loneliness through shared experiences.
Klantenservice Medewerker – Aansprakelijkheidsverzekeringen
Klantenservice medewerker behandelt complexe aansprakelijkheidsdossiers voor Nederlandse verzekeraars. Onderzoekt feiten, polisvoorwaarden en regelgeving en neemt zelfstandig klantbeslissingen.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens medical imaging equipment for customers and field engineers. Escalating technical issues, dispatching action plans, and supporting on-site repairs when required.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens Healthineers medical imaging equipment. Providing diagnostics, escalation management, customer support, and occasional international repair assistance.
Player Support Agent – English
Remote Player Support Agent supporting players across games, platforms, and communities. Handling tickets, investigating issues, and escalating complex cases for TransPerfect’s global gaming support operations.
Player Support Agent, English
Remote Player Support Agent assisting gamers across live game communities for TransPerfect. Handling tickets, investigating issues, documenting bugs, and escalating complex player-support cases.
Player Support Agent, English
Remote English Player Support Agent supporting TransPerfect’s gaming communities. Resolving player issues, documenting bugs, and escalating complex cases across global game projects.
Junior Support Specialist
Junior Support Specialist helping Paddle’s software-company customers resolve payment and subscription issues. Handling refunds, cancellations, escalations, and product support by email.
Customer Support / Success Professional
Customer support and success professionals reviewing domain-specific documents for Mercor’s AI training projects. Providing structured feedback on quality, accuracy, and relevance.
Atención al Cliente
Recepcionista remoto de llamadas Claro Postpago para GEA, empresa peruana de servicios asistenciales. Atención de clientes en Contact Center con bonos y capacitación pagada.
Atención al Cliente
Recepcionista remoto de llamadas para Claro Postpago en GEA, empresa peruana de servicios asistenciales. Atención al cliente desde casa con bonos, capacitación pagada y oportunidades de ascenso.
Customer Support Representative, Native French Speaker
Bilingual French-English support representative helping KeyNest hospitality customers via phone, email, and chat. Resolving access, booking, billing, and operational issues remotely.
Customer Care
Seasonal Customer Care Representative supporting a nationally recognized retail organization’s customers remotely. Handling orders, returns, refunds, shipping, warranties, and product inquiries across multiple channels.
Sales Customer Service Representative – Remote
Remote CSR generating reverse-mortgage sales opportunities for Longbridge, a senior home-equity solutions provider. Handling calls, qualifying homeowners, scheduling follow-ups, and updating CRM records.
Inbound Donor Support Representative
Inbound donor support representative assisting nonprofit organizations and donors through fundraising campaigns. Processing pledges, verifying details, and following approved scripts from home.
Pledge Support Specialist
Remote contractor answering inbound donor calls for nonprofit fundraising campaigns. Processing pledges, verifying transactions, and protecting confidential information from home.
Customer Service Representative
Customer Service Representative supporting customers via phone, email, and chat. Resolving inquiries, processing orders, and maintaining customer satisfaction remotely.
Service Support Representative – Days
Service Support Representative supporting TechFlow’s government contract operations. Tracking tickets, validating reports, troubleshooting issues, and assisting stakeholders remotely.