POS Implementation Consultant
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Job Description
Implementation Consultant providing technical consultancy and support for hospitality solutions in Europe. Install, train, and maintain relationships with customers for industry-leading platform.
Responsibilities:
- Install Infrasys Cloud and related products on customer site
- Analyze customer needs and configure the system by observing the Major Account standards
- Configure the system to meet country specific legal fiscal requirements
- Ensure multiple user, and service model concept meets the customer operational workflow
- Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
- Train the staff in the best and most practical use of the software
- Report accurate project status and act proactively to achieve the project goal
- Take the customer site live and provide technical support after going live
- Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
- Assist Product Management to test new releases and new functions
- Perform Release updates if required
- Support the support organization while not with the customer
- Provide pre-sales support to the regional sales team
Requirements:
- Hospitality Business background or working record in a similar role
- You have the same passion for the Hospitality industry as our customers' passion to serve their guests
- Strong analytical, organizational, communication and people skills required
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment
- Ability to quickly learn the company’s various IT solutions; and able to handle system installation
- Experience with hotel property management systems is a plus
- Professional “get it done” attitude and work ethic
- Fluent in English and one additional language of the region
- Willingness to travel 60% to 90% of the time across Europe & UK
Benefits:
- Exciting job within a creative environment and the opportunity to make a real impact on the business.
- Grow your experience with web and cloud technologies in a very innovative technology environment.
- Friendly, motivated and talented multicultural team.
- Opportunities to grow and develop with Shiji.
- Training to meet role requirements.
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