Pre-Sales Solutions Engineer – AV/IT
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Job Description
Solutions Engineer responsible for delivering AV/IT solutions and driving customer engagement. Collaborating with B2B clients to understand challenges and propose tailored Shure technology solutions.
Responsibilities:
- Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions
- Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events
- Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches
- Understand and document customer business challenges and needs through active listening and strategic questioning
- Educate prospects about Shure's products and solutions, demonstrating how offerings can address their AV and IT requirements effectively
- Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer
- Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce)
- Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences
- Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools
- Represent Shure at industry events and conferences
Requirements:
- Bachelor’s degree in Engineering, Marketing, Communications, or a related field
- 2-3 years of experience with comprehensive technical knowledge of audio principles and products
- Experience providing audio technical support, audio design, and audio equipment set-up
- Background or experience with Integration, conferencing, or networking
- Excellent communication and presentation skills
- Knowledge of audio DSP technology
- Expert troubleshooting skills
- Ability to learn new technologies
- Ability to handle multiple assignments, work independently, and see projects through to successful completion
- Detail-oriented, well-organized, and good time management skills
- 50% travel annually – including some weekends – is required
- Currently authorized to work in the United States on a full-time basis.
Benefits:
- Comprehensive healthcare
- Mental health and retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering/community involvement opportunities
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