Principal Technical Consultant – ITOM
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Job Description
ServiceNow Principal Technical Consultant at AHEAD architecting, designing, and deploying solutions on the ServiceNow platform. Leading teams and ensuring quality development outcomes with expert knowledge in ITOM.
Responsibilities:
- Lead project teams to deploy solutions on the ServiceNow platform
- Lead complex programs of multiple resources
- Lead the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions
- Lead client workshops as process and technical expert
- Escalation point for project team
- Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
- Obtain and maintain certifications with associated qualifications
- Maintain expert level certifications
- Identify and communicate opportunities
- Participate in pre-sales cycle as technical expert
- Provide thought leadership to Ahead and our customers
- Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
- Generate differentiated marketing thought leadership for marketing
- Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
- Contribute to projects/programs that may address future concepts, products, and technologies
- Drive consensus with customer in solving complex solutions
Requirements:
- Subject matter expert on the ServiceNow platform
- Expert knowledge on at least two process areas within the ServiceNow platform (ITOM)
- Expert level development skills on the ServiceNow platform
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong skills integrating ServiceNow with third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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