ServiceNow Developer – SME
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Job Description
ServiceNow Developer SME architecting and integrating ServiceNow platforms for GDIT, a government technology and professional services company. Leading secure workflows, upgrades, testing, and technical standards.
Responsibilities:
- Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations
- Develop solutions using ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
- Create and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows
- Build and maintain ServiceNow data exchanges using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
- Customize user interfaces, forms, and workflows
- Establish development standards and perform architecture and code reviews
- Approve critical changes and mentor team members
- Lead platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines
- Oversee administrative tasks including user and role management, system maintenance, and health checks
- Supervise end-user support and troubleshooting for integrated processes and platform functionality
- Translate business and mission requirements into functional technical specifications
- Advise leadership on platform roadmaps
- Work with end users, stakeholders, and management to create reports, dashboards, and data analysis products
- Participate in IT technical process reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications and obtain additional certifications
Requirements:
- Technical Training, Certification(s) or Degree
- 10+ years of related experience
- Deep, proven expertise developing and customizing ServiceNow applications and modules, especially ITSM
- Expert proficiency with SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming integrations
- Expert scripting skill with at least one language, preferably JavaScript
- Deep understanding of Import Sets, Transform Maps, and CMDB
- Ability to analyze requirements, troubleshoot issues, and develop technical solutions
- Superb analytical, problem-solving, and debugging skills
- Understanding of the Agile software testing process and lifecycle
- Ability to align functionality with customer value streams
- Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
- Ability to lead high-stakes customer demos
- Organizational and time management skills in a rapid software development environment
- Ability to learn new technologies quickly
- Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
- Good communication skills for technical and non-technical stakeholder interactions
- Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots
- ServiceNow Certified Systems Administrator certification
- Must be able to pass a background check and obtain DHS HQ Public Trust suitability before start and maintain final suitability
- US citizenship required
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan with company match
- Full-flex work weeks where possible
- Paid vacation, sick, and personal time
- Paid holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Wellness packages
- Award-winning culture of innovation
- Military-friendly workplace
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