Senior ServiceNow Developer – Secret Clearance
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Job Description
Senior ServiceNow Developer building secure ServiceNow HRSD, SPM, WSD, and App Engine solutions. Supporting U.S. Army Research Laboratory modernization in a DoD environment.
Responsibilities:
- Design, develop, configure, and maintain enterprise applications and workflows on the ServiceNow platform
- Implement and enhance ServiceNow HRSD, including HR case management, Employee Center, employee workflows, and lifecycle events
- Develop SPM solutions supporting demand management, project management, portfolio management, and resource planning
- Configure WSD capabilities for workplace requests, reservations, space management, and workplace operations
- Design and develop custom scoped applications using App Engine, App Engine Studio, and ServiceNow Studio
- Develop client-side and server-side functionality using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and Glide APIs
- Build automated workflows and system integrations using Flow Designer, IntegrationHub, REST APIs, and other ServiceNow integration capabilities
- Collaborate with Government stakeholders, business analysts, architects, and technical teams to translate business requirements into technical solutions
- Apply ServiceNow development best practices emphasizing out-of-the-box capabilities, maintainability, performance, and platform scalability
- Troubleshoot complex technical issues, perform root cause analysis, and implement corrective actions
- Develop and execute unit tests, integration tests, and Automated Test Framework tests
- Support Agile development activities including sprint planning, backlog refinement, code reviews, demonstrations, and releases
- Maintain technical documentation, solution designs, and application configuration records
- Ensure solutions comply with applicable DoD cybersecurity requirements and Government security policies
- Provide technical guidance and mentorship to junior developers
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience
- Minimum 7 years of software development experience, including at least 5 years of hands-on ServiceNow development experience
- Strong development experience with ServiceNow App Engine and custom scoped applications
- Hands-on implementation or development experience in at least two of HRSD, SPM, and WSD
- Advanced proficiency in JavaScript and ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Glide APIs
- Experience with Flow Designer, IntegrationHub, App Engine Studio, and ServiceNow Studio
- Experience developing REST API integrations and integrating ServiceNow with external enterprise systems
- Strong knowledge of ServiceNow platform architecture, data models, role-based access controls, and application lifecycle management
- Experience with Agile/Scrum software development methodologies
- Strong troubleshooting, analytical, and technical documentation skills
- Excellent written and verbal communication skills
- Ability to work independently and collaborate effectively with distributed technical teams
- Must be able to obtain and maintain a U.S. Government Secret security clearance
- Preferred: CompTIA Security+ CE certification
- Preferred: ServiceNow Certified System Administrator (CSA)
- Preferred: ServiceNow Certified Application Developer (CAD)
- Preferred: ServiceNow Certified Implementation Specialist (CIS)
- Preferred experience supporting the Department of Defense, U.S. Army, Army Research Laboratory, or other Federal Government agencies
- Preferred familiarity with DoD Risk Management Framework (RMF), Authority to Operate (ATO), and cybersecurity compliance requirements
- Preferred experience with ServiceNow Automated Test Framework (ATF), Employee Center, Performance Analytics, and Service Portal
- Preferred experience supporting enterprise application modernization and legacy system migration initiatives
- Preferred familiarity with ServiceNow ITSM, ITOM, CMDB, and platform integrations
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