Product Designer
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Job Description
Product Designer at PadSplit creating user experiences for member growth in a two-sided marketplace focused on trust and safety. Collaborating with various teams to develop UI/UX for screening and verification processes.
Responsibilities:
- Designing Flows — Create member-facing experiences for screening, identity verification, and income verification
- Integrating Systems — Shape UX around API-driven identity, income, and background verification services
- Balancing Tradeoffs — Improve flows that balance conversion, trust, and fraud prevention
- Cross-Functional Partnering — Collaborate closely with Product, CX, Data, Legal, and Engineering partners
- Handling Edge Cases — Design clear, respectful experiences for failures, delays, reviews, retries, and denials
- Clarifying Moments — Help members understand what’s happening and why during sensitive interactions
- Designing Collections — Approach collections-related experiences with empathy, transparency, and dignity
- Iterating Thoughtfully — Use research and data to identify friction, test improvements, and refine over time
Requirements:
- Complex UX Experience — Background designing multi-step or high-stakes product flows, ideally in fintech, marketplaces, or regulated environments
- Research Fluency — Strong instincts for combining qualitative research with quantitative data to guide decisions
- Risk-Aware Design — Comfort designing experiences involving identity, income, money, verification, or fraud
- API Understanding — Working knowledge of API-based systems and how latency, errors, and partial success impact UX
- Clear Communication — Ability to translate complex requirements into simple, human-centered language
- Systems Thinking — Strong understanding of how upstream design decisions affect downstream outcomes
- Cross-Functional Collaboration — Proven experience working closely with Product, CX, Data, Legal, and Engineering
- Pragmatic Judgment — A calm, balanced approach to tradeoffs between growth, safety, and fairness.
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