UX Operations Specialist
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Job Description
UX Operations Specialist handling project coordination and workflow in UX organization at National University. Collaborating with teams to ensure smooth progress and communication across initiatives.
Responsibilities:
- Support end-to-end UX workflows across research, design, and analytics
- Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources
- Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed
- Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies
- Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status
- Support ad hoc research and operational needs as they arise within the UX team
- Represent UX teams in key meetings to share ticket and project updates
- Partner with stakeholders to clarify requirements and support readiness for execution
- Coordinate project kickoffs and ensure alignment across teams
- Maintain and optimize tools (e.g., Jira) and workflows to support UX operations
- Support development of standardized templates, documentation, and processes
- Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership
- Identify opportunities to improve efficiency and streamline workflows
- Lead tracking of UX budgets, including tools, research, and vendor/agency spending
- Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding
- Ensure resources are aligned to priorities and utilized effectively
- Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans
- Ensure UX work is coordinated within broader program and project plans
- Support coordination across multiple initiatives to maintain alignment and progress
Requirements:
- Bachelor’s degree in business operations, project management, or a related field preferred
- 2-3 years of experience in operations, program coordination, or UX/project support roles
- Experience working with cross-functional teams (e.g., Product, Engineering, Marketing)
- Familiarity with UX processes (design, research, testing) and digital/web environments
- Experience using tools like Jira, Asana, Airtable, or similar to track and manage work
- Strong organizational skills with the ability to manage multiple priorities and maintain clear workflows
- Experience coordinating with vendors or external partners is a plus.
Benefits:
- Comprehensive well-being benefits for you and your family
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