Product Implementation Specialist
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Job Description
Implementation Specialist leveraging CourtView Justice Solutions to enhance customer court case management. Driving software configuration and user training while supporting operational improvements nationwide.
Responsibilities:
- Analyze customers’ business requirements and objectives to develop business processes that will meet their needs
- Configure software applications to best meet the customer’s business needs
- Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project
- Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the Courtview CMS and related software
- Deliver onsite and remote training sessions
- Facilitate software testing sessions
- Provide implementation and post-implementation support as needed
- Consult with customers and determine new ways for them to improve their operations through new service or product offerings
- Provide feedback to our product management and marketing teams for improved customer communications and product enhancements
- Assist in developing new training curricula for new products and enhanced functionality as needed
- Travel to customer sites across the country to help improve their operations through the use of our products and services
Requirements:
- 2+ years of court experience
- Experience using and/or supporting court case management system software
- Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio
- High School Diploma or GED
- Ability to travel up to 50%
Benefits:
- Autonomous work environment
- Annual bonus
- Multiple growth opportunities
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