Product Lead – Production Engineering
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Job Description
Product Lead supporting WebLogic, GlassFish, IIS, databases, and production infrastructure. Troubleshooting incidents, managing deployments, and improving reliability for enterprise technology platforms.
Responsibilities:
- Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting
- Manage Apache and Microsoft IIS web services, including site configuration, application pools, SSL certificates, logging, and performance optimization
- Support SFTP/SSH file transfer systems, including access requirements, key management, monitoring, connectivity troubleshooting, and secure data movement
- Manage Active Directory support tasks, including user/group account management and authentication issues
- Perform and support code deployments across UAT and production environments, including coordination, validation, and rollback procedures
- Create and manage batch jobs using Broadcom CA Workload Automation across UAT and production environments
- Troubleshoot production incidents across web servers, application servers, databases, middleware, networking, and operating systems
- Monitor production systems and respond to alerts
- Collaborate with development, infrastructure, security, and database teams
- Participate in change management and ensure production changes follow established controls
- Support capacity planning, performance analysis, and continuous improvement initiatives
- Monitor database alerts and jobs; create users and assign permissions
- Help troubleshoot application- and platform-specific issues
- Ensure bug-fix releases are tested with minimal defects
- Review business requirements with operations and functional teams
- Coordinate with the onshore DBA team for coverage and speedy resolution
Requirements:
- Bachelor's degree
- 6–8+ years of experience
- Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments
- Experience with Microsoft IIS and site administration on web servers
- Experience with SFTP/SSH server administration and secure file transfer troubleshooting
- Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, basic SQL, performance issues, and common troubleshooting
- Experience with Active Directory administration and authentication/authorization troubleshooting
- Experience supporting code deployments/releases in non-production and production environments
- Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers
- Familiarity with Windows and Linux operating systems in a production support context
- Experience with monitoring tools, log analysis, and incident management processes
- Scripting experience with PowerShell, Bash, or Python
- Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders
- Ability to work independently and as part of a collaborative support team
- Customer-focused mindset with a strong sense of ownership
Benefits:
- Work From Home / remote work arrangement
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