Product Manager
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Job Description
Associate Product Manager supporting internal Property Management System at Stella Stays. Contributing to creating efficient operations through improved tools and experiences.
Responsibilities:
- Understand users & problems
- Support user interviews and discovery with internal teams (operations, revenue, support, finance, etc.) and occasionally with guests.
- Help map existing workflows in the PMS, identify pain points, and manual steps.
- Turn feedback into structured problem statements and options, for review with the Product Manager.
- Manage part of the backlog within an agreed roadmap
- Take responsibility for a subset of the roadmap defined with and approved by the Product Manager.
- Help prioritise tasks and features based on impact on operational efficiency, under PM guidance.
- Maintain a clear backlog in Jira, keeping stakeholders informed on status and next steps.
- Specify & design solutions
- Draft PRDs / specs with user stories and acceptance criteria, then refine them with the Product Manager and Engineering.
- Think through basic edge cases and flows across PMS and guest-facing tools.
- Work with design in Figma on wireframes and flows; bring options/recommendations to the Product Manager for final decision.
- Collaborate closely with Engineering
- Work day-to-day with Engineering to clarify requirements, answer questions, and unblock work.
- Participate in sprint ceremonies (planning, stand-ups, reviews, retrospectives) as the product point of contact for your area.
- Support QA UAT: check features against acceptance criteria and loop in the Product Manager for final sign-off where needed.
- Use data to inform decisions
- Help define and track success metrics, particularly around operational efficiency (time to complete tasks, manual steps, error rates, ticket volumes).
- Use tools like Google Analytics and internal dashboards to monitor performance and spot issues.
- Prepare data-backed insights and recommendations for the Product Manager to support roadmap and prioritisation decisions.
- Communicate & document
- Create and maintain clear documentation: specs, release notes, process changes, internal guides.
- Share updates with internal teams so they understand what’s changing, why, and how it impacts them.
- Help maintain structured feedback loops with operations, support, and other teams.
Requirements:
- Strong junior-level experience in a product or adjacent role (Associate PM, Product Analyst, Business Analyst) in SaaS, property management, or hospitality.
- Experience working with engineering teams to ship features (even if on a smaller scope).
- Practical experience with:
- User research / interviews
- Writing PRDs / product specs
- Collaborating in Figma / wireframing
- Data/analytics: funnels, metrics, dashboards; familiarity with Google Analytics
- Comfortable using Jira (or similar) for managing work.
- Strong written communication and documentation skills.
Benefits:
- This is a remote position.
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