Product Specialist
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Job Description
Remote Product Specialist leading HVAC product focus areas and driving sales through U.S. distribution partners. Supporting product quality, training, technical materials, and escalated field issues.
Responsibilities:
- Lead a designated product focus area such as light commercial, ductless, E-Premium, or VRV products
- Coordinate engagement and achievement of division sales objectives with Company Owned Distribution and Distributor Channel Partners
- Serve as the division product champion and develop product sales opportunities
- Support the product team and collaborate with product applications resources such as VRV and AER groups
- Coordinate resolutions and corrective actions for field product quality issues
- Conduct or participate in customer quality reviews at customer locations
- Oversee production of technical literature, service training materials, and service kits
- Provide service input in product transition meetings, dFMEA, and other service design reviews
- Troubleshoot or assist distributors, branches, and dealers with escalated installation, quality, or service problems
- Travel to field locations to resolve escalated product problems
- Oversee division objectives for programs within the assigned focus area, such as VRV Pro
- Provide resources and promotional support to TSMs selling the focused product
- Serve as an additional sales and training resource to COD and IND channels
- Perform additional projects and duties supporting ongoing business needs
Requirements:
- Minimum of 10 years of related experience
- Prior HVAC industry experience, including commercial and ductless products
- Bachelor’s degree preferred; industry experience accepted in lieu of degree
- Ability to manage multiple projects simultaneously
- Excellent verbal and communication skills, including public speaking, presentations, and negotiation
- Ability to develop communication materials such as price pages, sales support documentation, submittals, and written memos
- High proficiency with Microsoft Office 365, Excel, Word, and PowerPoint
- Ability to generate and read reports
- Excellent organizational and time management skills
- Competitive industry knowledge
- Strong work ethic, integrity, and judgment
- Ability to perform essential responsibilities with or without reasonable accommodations
- Must be legally authorized to work in the United States
- Must not require employer-sponsored work authorization now or in the future
Benefits:
- Equal employment opportunity
- Reasonable accommodations for individuals with disabilities
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