Production Support Business Analyst
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Job Description
Production Support Business Analyst supporting client’s policy administration and underwriting systems in the insurance industry. Requires strong BA skills and the ability to work independently while collaborating closely.
Responsibilities:
- Support client’s policy administration and underwriting systems
- Work moderately independently while collaborating closely with technical team and stakeholders
- Utilize strong organization and time/task management skills
Requirements:
- At least 5 years of business analysis experience
- Strong interpersonal skills
- Superior oral and written communication skills
- Client service focus
- Experience with application issue triage and root-cause analysis
- Ability to work with development/technical teams to resolve defects
- Skilled in managing support tickets and queues, including small enhancements/change requests
- Strong user support and communication abilities
- Ability to translate technical fixes into business‑friendly messaging
- Strong communication, active listening, and follow‑through
- Personable demeanor and a positive attitude
- Ability to work independently with minimal supervision
- Strong accuracy and quality-focused mindset
- Balanced in both functional and technical BA competencies
- Strong prioritization, task/time management, and follow through
- Experience with stakeholder meeting facilitation to define requirements
- Ability to work with development/technical teams
- Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required)
- Commercial or personal insurance experience is preferred (not required)
- Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)
- Bachelor's degree in a relevant field
- Client-facing experience
Benefits:
- Health, dental, vision, life, disability
- Vacation
- 401(k) with company match
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