Management Analyst – Quality Operations
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Job Description
Management Analyst supporting FINDpro operations within the Department of Veterans Affairs. Responsible for quality control, operational coordination, and stakeholder communication in a remote role.
Responsibilities:
- Create, update, and maintain FAQs, guidance documents, SME contact information, and other content utilized within the FINDpro platform.
- Develop and update user guides, training materials, communication resources, and related documentation supporting FINDpro operations.
- Support FINDpro Advisory Board activities, including meeting coordination, meeting minutes, action item tracking, and status reporting.
- Maintain project trackers and task management tools to support prioritization, coordination, and completion of operational activities.
- Assist with intake and routing of questions received from the field to appropriate ORD subject matter experts.
- Monitor and manage feedback submitted through FINDpro and coordinate resolution activities with stakeholders.
- Identify operational issues, risks, and process gaps and support development of mitigation strategies and corrective actions.
- Conduct quality control reviews to ensure accuracy, completeness, consistency, and usability of FINDpro content and supporting materials.
- Support communication and coordination across stakeholders, leadership, and operational teams.
- Analyze operational processes and recommend improvements to enhance responsiveness, workflow efficiency, and user experience.
- Prepare summaries, reports, dashboards, and other operational support materials for leadership and stakeholders.
Requirements:
- Bachelor’s degree in business administration, public administration, healthcare administration, communications, information management, or a related field.
- 4+ years of experience supporting operational coordination, program support, research administration, quality assurance, knowledge management, or administrative analysis activities in a complex organization.
- Experience managing multiple tasks, priorities, and deadlines in a fast-paced environment.
- Demonstrated experience maintaining documentation, trackers, reports, or operational records with strong attention to detail.
- Strong written and verbal communication skills, including ability to clearly communicate information to stakeholders and team members.
- Strong analytical and problem-solving skills with the ability to identify issues and recommend solutions.
- Experience coordinating across multiple stakeholders and functional teams.
- Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint.
- Ability to work independently in a remote environment while managing competing priorities.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the United States.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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