Professional Services Consultant
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Job Description
Professional Services Consultant implementing Proofpoint’s cybersecurity solutions for enterprise customers. Troubleshooting, training, and coordinating technical deployments across remote customer engagements.
Responsibilities:
- Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools
- Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
- Deliver training to customers and partners
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation
- Drive high levels of customer satisfaction
- Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments
- Coordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completion
- Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization
- Troubleshoot and isolate issues, perform performance tuning and optimization, escalate defects and issues, and drive them toward resolution while managing the customer
- Lead implementations of Proofpoint solutions and maintain technical relationships with enterprise customers
Requirements:
- 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
- Experience in large systems design and project implementation for enterprise email environments
- UNIX system administration experience
- Broad technical knowledge of Internet products and technologies
- Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI
- Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
- Strong Sendmail and messaging infrastructure system administration experience
- Deep knowledge of Linux and Solaris operating systems
- Strong understanding of network configuration
- Solid background in email systems
- Ability to work across all organizational levels, both technically and politically
- Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication
Benefits:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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