Professional Services Engineer, 911 Systems
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Job Description
Professional Services Engineer deploying Axon 911 cloud call-handling platforms for public safety agencies. Leading customer implementations, technical training, integrations, and troubleshooting.
Responsibilities:
- Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions
- Work closely with customers to understand their needs and ensure successful implementations
- Provide advanced technical training and knowledge transfer throughout deployment
- Collaborate with engineering teams on complex technical solutions and troubleshooting
- Serve as a trusted advisor to customers
- Provide ongoing deployment support, including after-hours work on installations and post-implementation assistance
- Champion a customer-centric approach within the team
- Improve deployment processes and documentation for efficiency and scalability
- Collaborate across Sales, Engineering, Customer Success, and Support for seamless project delivery
- Maintain communication with leadership and stakeholders
- Contribute to technical pre-sales, architectural and design sessions, and technical support activities
- Lead onsite and remote installations of Carbyne SaaS products
Requirements:
- Bachelor's degree in a technical field (or equivalent experience)
- At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel up to 50% of the time
- Nice-to-have: Experience with the public safety industry (ENP Certification/NG911)
- Nice-to-have: Knowledge of Cisco UCS and/or FreeSWITCH
- Nice-to-have: Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)
Benefits:
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Snacks in our offices
- Annual bonus
- Company equity
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