Project Management Operations Lead
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Job Description
Project Management Operations Lead at JLL, the global real estate firm, ensuring operational excellence in project management with technology systems and data quality oversight.
Responsibilities:
- Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and troubleshooting support
- Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity
- Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates
- Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks
- Maintain centralized document control through the PMO Centre of Excellence, keeping templates, guidance notes, and lessons learned current and accessible
- Prepare regular and ad-hoc reports as directed by PMO Lead, managing on-account trackers for project approvals, purchase orders, contracts, and lessons learned
- Support account finance activities by reviewing invoices for accuracy, tracking invoice status, and interfacing with client finance systems as required
- Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking
- Facilitate communication activities within the account and prepare meeting records as directed
Requirements:
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics and data analysis
- Strong skills in document management including version control, naming conventions, file sharing, and archiving
- Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities
- Experience using collaboration tools such as project management information systems, Microsoft Teams, and cloud-based document management platforms
- Clear and effective verbal and written communication skills with attention to detail
- Strong time management abilities with capacity to multitask and manage multiple concurrent assignments
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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