Provider Support Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Provider Support Agent assisting dermatology providers with patient communications and follow-up tasks. Requires communication skills and proficiency in EMR systems.
Responsibilities:
- Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers.
- Monitors and tracks lesions that require tracking are followed to completion.
- Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal.
- Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals.
- Additional responsibilities as assigned.
Requirements:
- Official High School Transcripts, Diploma or Equivalency Certificate
- Knowledge of basic medical terminology
- Friendly, polite and professional. Clear communication skills.
- Proficient with an EMR system (Electronic Medical Records) ideally Nextech
- Medical Assisting background preferred
Benefits:
- Weekly Pay
- Paid Training
- Uniform Provided
- Opportunities for Advancement
- Employee Assistance Program (EAP)
- Employee Discount on Cosmetic Services and Products
Similar Jobs
Intake & Customer Service Assistant, Spanish-Speaking
Intake and Customer Service Assistant providing exceptional service to families at BTS. Managing client onboarding and acting as liaison between families and clinical teams.
Junior Customer Support Representative – Tickets
Junior Customer Support Representative at Ruby Labs handling tickets and maintaining customer satisfaction in a remote environment.
Customer Support Specialist
Customer Support Specialist handling inquiries from Chinese-speaking clients during Canada hours. Join a financial group focused on innovation and exceptional service delivery.
Customer Support Specialist
Customer Support Specialist providing prompt support via chat, email, and phone for Mandarin-speaking clients. Responsible for ensuring high-quality service during evening shifts across UK and Canada.
Customer Support Supervisor
Customer Support Supervisor managing daily operations for support teams at Fullsteam. Ensuring high-quality customer experience and effective performance management.
Part-Time Customer Care Representative
Part-Time Customer Care Representative handling inbound customer calls for Movado Group. Resolving issues and maintaining customer satisfaction ratings in a fast-paced environment.
Customer Support Associate
Customer Support Associate aiding nurses and hospital leaders with platform inquiries and feedback. Directly interacting with users to improve M7 Health's customer experience.
Customer Service Representative
Customer Service Representative resolving member concerns and assisting with transportation inquiries for Modivcare. Working in a remote customer service environment with a structured protocol and training.
Customer Service Agent – Temporary
Customer Service Agent providing world class support to Medicare retirees through inbound and outbound calls. Assisting with benefit options and customer inquiries with a focus on the Medicare healthcare industry.
Customer Service Representative I
Customer Service Representative I addressing patient and member inquiries for Sentara Health. Managing billing information, payment plans, and claim-related issues remotely in Virginia.
Traveller Support Agent, Bilingual French – English Speaker
Traveller Support Agent assisting international clientele in travel-related inquiries and ensuring high-quality service throughout their journeys. Seeking a fluent French & English speaker with a passion for travel.
Client Support Specialist
Client Support Specialist at a fast-growing trading firm supporting clients via live chat and email. Responsibilities include troubleshooting issues and providing accurate information about products and services.
Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday
Customer Support Specialist providing assistance to PACE clients and network pharmacies. Answering inquiries, maintaining records, and ensuring patient satisfaction in a remote role.
Customer Care Representative III
Customer Care Representative assisting in healthcare order support and customer inquiries through inbound queries and documentation management. Collaborating with teams to maintain customer satisfaction and support healthcare processes.
Contract Licensed Support Agent
Contract Licensed Support Agent managing day-to-day customer service for insurance clients at Forbes Advisor. Expected to leverage expertise for exceptional customer experience.
Customer Care Representative – Personal Insurance
Customer Care Representative responsible for handling insurance inquiries and providing client support remotely. Involves precise documentation and problem resolution for personal insurance inquiries.
Digital Engineer – AVEVA System Support Specialist
AVEVA MES Support & Implementation Engineer responsible for designing and supporting MES solutions for global organizations. Join Capgemini to help unlock the value of technology in manufacturing.
Account Manager, Customer Experience
Account Manager managing client relationships and omnichannel marketing campaigns. Focus on Direct Mail with operational discipline and strategic thinking in a fast-paced setting.
SaaS Customer Support Consultant, Fluent English
SaaS Customer Support Consultant delivering outstanding support via email and calls for tech companies worldwide. Collaborating with global teams to triage issues and enhance customer experience.
SaaS Customer Support Consultant, fluent English
Join SupportYourApp as a SaaS Customer Support Consultant providing exceptional service remotely. Engage in a multicultural environment with opportunities for growth and skill development.